Customer Service

 

 

SHIPPING INFORMATION 

 

We hope the below will answer any questions that you may have. If you can't find what your looking for then please message us through Contact Us.

 

AUSTRALIA

We do have a minimum shipping charge for orders under $50 and we do try to keep the costs low as we understand shipping charges can be a real pain when shopping online.  

Within Australia you will never be charged more than $6 to send any item no matter how heavy or large the parcel is. Over $50 and shipping is FREE

 

INTERNATIONAL

Shipping internationally to all addresses will be $15, no express option is offered

 

DELIVERY TIMEFRAME

Prints : from the date of order please allow up to 7-10 business days for your order to be printed, packed and delivered, express postage can be chosen to reduce delivery times only

All other Products:  All other personalised products please allow up to 21 business days for them to be made, packed and delivered

 

If you have ordered internationally then processing and delivery can take up to six weeks depending on where you are located

 

PRODUCT FAULTS/RETURNS

 

If you’ve received a broken item please contact us ASAP. You’ll also need to email photos of the damaged item (in it’s original packaging) along with all the information (e.g. date and time of delivery, etc.) within 48 hours of receiving it, so that we can take up an insurance claim with the postal service.

In circumstances where a replacement is deemed appropriate, the replaced item will be re-sent once we’ve looked into the claim and gone through the necessary procedure with the postal service.

Our Personalised Products and Custom Designs are made-to-order according to your specifications, so changes and requests for returns or re-makes where you've made a personalisation error or simply changed your mind just aren't possible. We understand that these things happen sometimes though, and where we can, we'll try to help out with an affordable solution for you. We will accept returns for non personalised products if returned in as sent condition and show no wear and tear on the product. Postage will be at the buyers cost not Ink Wood & Paper

If a product is faulty we will do our best to rectify the situation as quickly as possible so please get in contact with us to get the process started.